Ticket Refund Policy

We unfortunately do not offer refunds unless a show is canceled. As noted in our terms and conditions all sales are final.  The option to purchase Ticket Insurance is available through Ticket Spice upon checkout. 

Cancellations due to COVID-19
All ticket fees will be refunded in the case of a state, county, city or local ordinance that mandates cancellation of live events. 

If there has been a significant change to the event such as a location change or date change, we will send an announcement to all ticket holders with details about whether a refund will be permissable. Please check your email, including junk/spam folders, for this event announcement before proceeding. If an event has been changed and the announcement includes a deadline for refund requests, we cannot refund orders submitted after that deadline.

We cannot offer refunds due to scheduling conflicts, illness, or other personal issues. We also do not have a credit system, as each show is unique and funds are not transferable from one event to another.   

Customer Support Hours:

Monday - Sunday, 7am - 6pm Pacific Time, except on event days. 

Our staff is onsite on show days and phone coverage is limited due to extra show day activity. 

We apologize in advance for any inconvenience.