Ticket Refund Policy

We unfortunately do not offer refunds unless a show is canceled. As noted in our terms and conditions, which you must agree to before each transaction is processed, all sales are final.
If there has been a significant change to the event such as a location change or date change, we will send an announcement to all ticket holders with details about whether a refund will be permissable. Please check your email, including junk/spam folders, for this event announcement before proceeding. If an event has been changed and the announcement includes a deadline for refund requests, we cannot refund orders submitted after that deadline.
We cannot offer refunds due to scheduling conflicts, illness, or other personal issues. We also do not have a credit system, as each show is unique and funds are not transferable from one event to another.
If you have physical tickets or Print-at-Home tickets, and they do not explicitly state “Tickets are Non-transferable” then someone other than yourself can use them. If you have ordered tickets as Will Call, please contact us for clarification on whether someone other than yourself can claim your order.
For more information:

Customer Support Hours:
Monday - Sunday, 7am - 6pm Pacific Time, except on event days.  
Our staff is onsite on show days and phone coverage is limited due to extra show day activity.  
We apologize in advance for any inconvenience.