Frequently Asked Questions

Both! This is a live, in-person event that also has a virtual element for couples who wish to plan from home or afar.

We are taking every precaution to create a safe, fun atmosphere to plan your wedding. Please note that we follow all recommendations by the CDC, local, state, and federal guidelines regarding the use of masks and other preventative measures to produce the International Wedding Festival

This is a very special time for you and your family and you want to share the fun, so by all means, bring your I Do Crew, Wedding Warriors, Team Bride, or Team Groom! We will be so happy to see you and your guests. Should California return to a color tiered system that restricts, or inhibits the number of guests at an event, we will take appropriate action to accommodate the changes and notify you of any changes should they affect your plans.

We offer something better than a discount! If you are coming with a large group, thank them and start your planning experience with a champagne toast in the VIB Lounge. Join us an hour prior to the International Wedding Festival in the VIB Lounge by purchasing a VIB Ticket ($100), which includes, entrance for you and three guests, a VIB Swag Bag, champagne and mimosas, and special guest appearances by iconic local wedding pros, with no waiting to enter the exhibit hall.

Children 12 and under are free to attend the International Wedding Festival.  We ask that children not attend the VIB Lounge.  Please bring a friend, or family member to care for your little ones during VIB if you are planning to attend the Lounge.

All ticket fees will be refunded in the case of a state, county, city, or local ordinance that mandates cancellation of live events. If there has been a significant change to the event such as a location change or date change, we will send an announcement to all ticket holders with details about whether a refund will be permissible. Please check your email, including junk/spam folders, for this event announcement before proceeding. If an event has been changed and the announcement includes a deadline for refund requests, we cannot refund orders submitted after that deadline. We cannot offer refunds due to scheduling conflicts, illness, or other personal issues. We also do not have a credit system, as each show is unique and funds are not transferable from one event to another. If you have physical tickets or Print-at-Home tickets, and they do not explicitly state "Tickets are Non-transferable" then someone other than yourself can use them. 

Customer Support Hours: Monday - Sunday, 7 am - 6 pm Pacific Time, except on event days. Our staff is onsite on show days and phone coverage is limited due to extra show day activity. We apologize in advance for any inconvenience.